Troubleshooting

401 Unauthorized

• Ensure X-Api-Key header is present and valid.
• Verify you’re calling the ICDC proxy hostname, not the vendor hostname.

403 Forbidden

• Access may not be approved for your Organization or scope.
• Re‑request access from the Catalog page.

404 Not Found

• Check the path and params against vendor docs.
• Confirm the correct base path on the proxy (e.g., /api/v1).

429 Too Many Requests

• You hit rate limits. Add backoff with jitter and retry.
• Monitor usage in the Developer Portal.

5xx Errors

• Transient vendor/platform issues. Retry with exponential backoff.
• Capture requestId and share with support if persistent.

Network/SSL

• Confirm corporate proxies/firewalls allow the ICDC proxy hostname.
• Ensure TLS settings support modern ciphers.